Privacy Policy

This policy covers this website. It is written to be read rather than to survive a lawsuit, so it is short and it says what actually happens.

What this website collects

Very little. There is no contact form on this site, no newsletter signup, no advertising pixel and no chat widget. The pages are static files. If you read this site and do nothing else, we do not receive your name or your number; your IP address does reach PostHog with the visit recording described below.

Our hosting provider keeps standard server logs, which include IP addresses and request details, for security and abuse prevention. We do not query those logs to identify visitors.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

When you contact us

• Calling. Our phone system records the number you call from, as any phone does. We use it to call you back and to find your job history if you have used us before.
• Booking online. The “Book online” buttons take you to our scheduling system at a different domain. What you enter there — name, address, phone, appliance details — is held in that system so we can carry out the appointment. It is not sold, rented or shared for marketing.
• Nothing else. There is no mailbox, no contact form and no chat on this site. The telephone and the booking system above are the only two ways in.

What we never do

• Sell, rent or trade your information to anyone.
• Add you to a marketing list because you called about a repair.
• Share your address with third parties, other than a parts supplier when a part has to ship directly to you.

Cookies

This website sets no cookies of its own and runs no third-party trackers other than the PostHog visit recordings described above. Our separate booking system may set cookies necessary for it to function; those are governed by that system's own policy, which you will see when you use it.

Your information, on request

Ask us what we hold about you and we will tell you. Ask us to delete it and we will, except where we are required to keep a record of a transaction for tax or warranty purposes — a repair invoice, for instance, has to survive long enough to honor the warranty attached to it.

Children

This is a home appliance repair business. The site is not directed at children and we do not knowingly collect information from anyone under 13.

Changes

If this policy changes, the date at the top of this page changes with it. We do not backdate revisions.

Contact

Appliance Repair Jax
164 Johns Glen Dr, Jacksonville, FL 32259
+1 (904) 977-8701
Questions about this policy go to that number.

This policy is provided in good faith and describes our actual practice. It is not legal advice, and it has not been reviewed by an attorney. If your obligations change — for example if you add analytics, advertising or a contact form to this site — this page needs updating before that goes live.