Pricing
What this costs, before we arrive
Luxury appliance companies love to say “call for pricing”. It usually means the number changes depending on the house. Ours does not, so here it is.
$129 diagnosticNo trip chargeWritten estimate first
Service call All areas
$129
Flat diagnostic fee — credited toward the repair
- Covers the trip and a full diagnosis, not a five-minute look
- Identical in Jacksonville and at the far edge of our radius
- Comes off the bill when you approve the repair
- If it is not worth repairing, we say so and that is all you pay
Why we publish it
Because the alternative is worse for both of us. A company that hides the service call fee is either planning to vary it, or planning to fold it into a repair quote you cannot check. Neither is a good start.
The number covers a real diagnosis. On a built-in that often means pulling the unit forward on its rails, reading the logged error codes off the control board, checking the condenser and the evaporator side separately, and testing the sealed system pressures where a fault points that way. It is an hour of skilled work, not a doorstep guess.
What happens after the diagnosis
You get parts and labor in writing before anything is opened up. If you want to think about it, the estimate stands. If you decide against the repair, you pay the diagnostic and nothing else — and we will tell you honestly whether the unit is worth keeping.
Typical completed repairs
What jobs usually come to
These are ranges from our own completed work, not figures copied off another company's site. Your unit gets its own written quote — this is here so you know roughly what conversation you are walking into.
| Appliance | Typical range | Notes |
|---|---|---|
| Ranges & Cooktops | $260–$1,200 | The only fixed number is the $129 diagnostic, credited toward the repair when you approve the work. Everything else is quoted in writing before a tool comes out. |
| Wall Ovens | $280–$1,400 | The only fixed number is the $129 diagnostic, credited toward the repair when you approve the work. Parts and labor are quoted in writing first. |
| Steam & Speed Ovens | $280–$1,400 | The $129 diagnostic is the only fixed price and it is credited toward the repair when you approve the work. Parts and labor are quoted in writing first. |
| Dishwashers | $275–$850 | Flat $129 diagnostic fee, credited toward the repair when you approve the work. You get a written estimate before anything is opened up. |
| Range Hoods | $250–$950 | Flat $129 diagnostic fee, credited toward the repair when you approve the work. Remote and roof-mounted blowers are quoted separately once we can reach the unit safely. |
| Laundry | $250–$900 | Flat $129 diagnostic fee, credited toward the repair when you approve the work. Written estimate before any part is ordered. |
| Coffee Systems | $240–$900 | The $129 diagnostic is the only fixed price and it is credited toward the repair when you approve the work. Full service and reseal work is quoted in writing first. |
| Outdoor Kitchens | $300–$1,400 | Flat $129 diagnostic fee, credited toward the repair when you approve the work. Sealed system repairs are quoted separately in writing after the diagnosis. |
Ranges exclude the diagnostic fee, which comes off the total when you approve the work. Sealed-system repairs and control boards sit at the top of each range; gaskets, fans and water valves sit at the bottom.
Included
What comes with every repair
- Labor warranty
- 90 days. Same fault returns, we come back with no second diagnostic fee.
- Parts warranty
- 365 days on everything we install.
- Parts standard
- Genuine OEM only. No aftermarket control boards, no generic gaskets.
- Arrival
- 2-hour arrival windows, with a call ahead.
- Property care
- Floor protection and shoe covers, and cabinetry protected when a unit has to come out on its rails.
- Payment
- Cash, Check, Visa, Mastercard, American Express, Discover. Due on completion, not up front.
Questions about money
What does the service call cost?
A flat $129 diagnostic fee covers the trip and a full diagnosis, and it is credited toward the repair when you approve the work. You get the price in writing before anything is opened up. We do not quote repairs over the phone, because a guess is worth nothing to either of us.
Will I know the price before work starts?
Yes. The technician diagnoses the fault, then gives you a written estimate covering parts and labor. Nothing proceeds until you approve it. If the repair turns out not to be worth doing, we will tell you that plainly and you pay only the diagnostic fee.
How do I pay?
We accept cash, check, and all major credit cards including Visa, Mastercard, American Express and Discover. Payment is due when the repair is complete, not up front.
Do you use genuine parts?
Yes. We install genuine OEM parts, not aftermarket boards or generic gaskets. On built-in refrigeration this genuinely matters: control boards are serial-number specific, door gaskets are platform-specific, and the wrong drier or evaporator compromises the whole sealed system.
My unit is fifteen years old. Can you still get parts?
Usually, yes. Sub-Zero guarantees parts availability for at least fifteen years after a model ends production, and many parts stay available far longer. Legacy 600 Series and BI Series units are still very much serviceable. Bring us the model and serial number from the data plate and we will confirm before you commit to anything.
Will you have the part on the first visit?
Often. We stock the parts that actually fail most on built-in refrigeration: condenser and evaporator fan motors, drain heaters, water valves, door gaskets and water filters. Sealed-system components and control boards are ordered against your serial number, which usually adds a couple of days.
Talk to a technician
Want a number before we come out?
Tell us the model number and the symptom. We cannot quote a repair sight unseen, but we can usually tell you which end of the range you are looking at.
- $129 flat diagnostic , credited toward the repair
- 2-hour arrival windows, with a call ahead
- Mon–Fri 8am–6pm · Sat 9am–4pm