Pricing
What this costs, before we arrive
Luxury appliance companies love to say “call for pricing”. It usually means the number changes depending on the house. Ours does not, so here it is.
$80 diagnosticNo trip chargeWritten estimate first
Service call All areas
$80
Flat diagnostic fee — credited toward the repair
- Covers the trip and a full diagnosis, not a five-minute look
- Identical in Jacksonville and at the far edge of our radius
- Comes off the bill when you approve the repair
- If it is not worth repairing, we say so and that is all you pay
Why we publish it
Because the alternative is worse for both of us. A company that hides the service call fee is either planning to vary it, or planning to fold it into a repair quote you cannot check. Neither is a good start.
The number covers a real diagnosis. On a built-in that often means pulling the unit forward on its rails, reading the logged error codes off the control board, checking the condenser and the evaporator side separately, and testing the sealed system pressures where a fault points that way. It is an hour of skilled work, not a doorstep guess.
What happens after the diagnosis
You get parts and labor in writing before anything is opened up. If you want to think about it, the estimate stands. If you decide against the repair, you pay the diagnostic and nothing else — and we will tell you honestly whether the unit is worth keeping.
Price bands
What does each repair usually come to?
The whole book, printed rather than quoted down the phone. These are completed repairs — parts and labour together — for the appliances we carry parts for. Your own unit gets its own written figure after the diagnosis.
Completed repairParts and labour
| Repair | Typical range |
|---|---|
| Diagnostic visit | $80 |
| Door gasket or seal replacement | $230–$600 |
| Evaporator or condenser fan motor | $250–$610 |
| Defrost heater, thermostat or sensor | $240–$590 |
| Ice maker, water valve or supply line | $240–$630 |
| Igniter, spark module or surface element | $210–$560 |
| Oven thermostat or temperature sensor | $190–$610 |
| Convection fan or motor | $270–$670 |
| Dishwasher pump or control | $240–$710 |
| Electronic control board | $440–$1,080 |
| Compressor or sealed-system repair | $860–$2,560 |
Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work.
Replacing instead$8,600–$19,400
A comparable built-in refrigerator, appliance only — before delivery, installation, custom panels or cabinetry. Undercounter and wine units sit below this band; replacing a column pair is usually two purchases rather than one. Appliance pricing is national, unlike the labour above.
| What you are buying | Range |
|---|---|
| Typical 36-42 inch built-in, the usual repair-or-replace comparison | $11,600–$16,800 |
| Custom panels and integrated cabinetry, on top of the appliance | $2,000–$5,000 |
| Replacement wine storage or an undercounter unit, appliance only | $3,500–$5,500 |
Bands exclude the diagnostic, which comes off the total when you approve the work. Sealed-system repairs and control boards sit at the top of a band; gaskets, fans and water valves sit at the bottom. What decides where you land is the part, not the house it is fitted in.
Included
What comes with every repair
- Labor warranty
- 90 days. Same fault returns, we come back with no second diagnostic fee.
- Parts warranty
- 365 days on everything we install.
- Parts standard
- Genuine OEM only. No aftermarket control boards, no generic gaskets.
- Arrival
- 2-hour arrival windows, with a call ahead.
- Property care
- Floor protection and shoe covers, and cabinetry protected when a unit has to come out on its rails.
- Payment
- Cash, Check, Visa, Mastercard, American Express, Discover. Due on completion, not up front.
Questions about money
What does the service call cost?
A flat $80 diagnostic fee covers the trip and a full diagnosis, and it is credited toward the repair when you approve the work. You get the price in writing before anything is opened up. We do not quote repairs over the phone, because a guess is worth nothing to either of us.
Will I know the price before work starts?
Yes. The technician diagnoses the fault, then gives you a written estimate covering parts and labor. Nothing proceeds until you approve it. If the repair turns out not to be worth doing, we will tell you that plainly and you pay only the diagnostic fee.
How do I pay?
We accept cash, check, and all major credit cards including Visa, Mastercard, American Express and Discover. Payment is due when the repair is complete, not up front.
Is it worth fixing, or should I just replace it?
Weigh the written repair estimate against what replacing the appliance costs installed — not against a sticker price. Under roughly half of that number, repairing is usually the better buy. Above it, the age of the unit and whether parts are still supplied decide it. Our repair-or-replace page runs the arithmetic.
What is the 50 percent rule for appliance repair?
The rule of thumb says repair when the quote comes to less than half the cost of replacing the machine. It was written for freestanding appliances. A built-in is cabinetry, so replacing one means panels, trim and installation as well, and that moves the threshold a long way toward repairing.
How much do you charge per hour?
We do not bill by the hour. A flat $80 diagnostic covers the visit and the diagnosis, and the repair is then quoted as one written figure for parts and labor together. An hourly rate rewards a slow technician and leaves you unable to check the total before agreeing to it.
What does the diagnostic actually cover?
Pulling the unit forward on its rails where it has to come out, reading the error codes logged by the control board, testing the circuit the fault points at, and naming the component that failed. You leave with a written price. The $80 comes off the total when you approve the work.
What is the most expensive part to replace on a refrigerator?
The sealed system — compressor, evaporator, condenser and drier. That work runs $860–$2,560 on our table, against $250–$610 for a fan motor and $230–$600 for a door gasket. It is also the only refrigeration repair federal law requires EPA Section 608 certification for, which our technicians hold.
How much does a compressor replacement cost?
Compressor and sealed-system work runs $860–$2,560 completed, parts and labor together. Where a job lands inside that depends on the platform and on how much of the system has to be replaced alongside the compressor. The firm figure is written down after the diagnosis, never quoted over the phone.
Is it worth replacing a compressor rather than the appliance?
On a built-in, usually. The cabinet, doors, liner, controls and — where the unit runs dual refrigeration — an entire second sealed system are all untouched, and replacing the appliance carries cabinetry work on top of the purchase. On a freestanding refrigerator the same repair is a much harder argument.
What makes one repair quote higher than another?
The part, mostly. A serial-specific control board at $440–$1,080 is a different job from a door gasket at $230–$600. After the part: whether the unit has to come out of its cabinet, whether a sealed system is opened, and whether the component ships against your serial number.
Do you use genuine parts?
Yes. We install genuine OEM parts, not aftermarket boards or generic gaskets. On built-in refrigeration this genuinely matters: control boards are serial-number specific, door gaskets are platform-specific, and the wrong drier or evaporator compromises the whole sealed system.
Is it worth repairing a twenty-year-old built-in?
Age is a fact about the appliance, not a diagnosis. What decides it is the named fault, whether the part is still supplied against your serial number, and the installed cost of replacing it. Well-maintained built-in refrigeration is commonly still working at twenty years; a cabinet rusted through is not.
My unit is fifteen years old. Can you still get parts?
Usually, yes. Sub-Zero guarantees parts availability for at least fifteen years after a model ends production, and many parts stay available far longer. Legacy 600 Series and BI Series units are still very much serviceable. Bring us the model and serial number from the data plate and we will confirm before you commit to anything.
Will you have the part on the first visit?
Often. We stock the parts that actually fail most on built-in refrigeration: condenser and evaporator fan motors, drain heaters, water valves, door gaskets and water filters. Sealed-system components and control boards are ordered against your serial number, which usually adds a couple of days.
Talk to a technician
Want a number before we come out?
Tell us the model number and the symptom. We cannot quote a repair sight unseen, but we can usually tell you which end of the range you are looking at.
- $80 flat diagnostic , credited toward the repair
- 2-hour arrival windows, with a call ahead
- Mon–Fri 8am–6pm · Sat 9am–4pm