True Residential repair in Jacksonville and Northeast Florida

What we service

True Residential is the home line from a manufacturer that spent decades building commercial refrigeration for bars and restaurants. The hardware reflects that. Heavy doors, thick cabinet insulation, and a forced-air refrigeration system designed to hold temperature while a door is opened repeatedly rather than a system tuned only for a quiet, undisturbed kitchen.

We service the full range you find in a high-end Jacksonville kitchen or butler’s pantry: full-height refrigerator and freezer columns, 24-inch undercounter refrigerators and freezers, beverage centers, single and dual zone wine cabinets, bar refrigerators, outdoor cabinets, and the clear ice machines. True also sells these units in a long list of powder-coat colors and hardware finishes, which matters at service time because a damaged door or panel is not a stock item.

What actually fails

The condenser is the first thing we look at, and on True equipment it is often the whole answer. These are forced-air systems. If the condenser is loaded with dust and pet hair, or the front grille is blocked by a cabinet panel that a builder trimmed too tightly, the compressor runs long, the box drifts warm, and eventually something downstream fails from the heat.

After that, the pattern is consistent. Condenser and evaporator fan motors wear out and get loud before they quit. Door gaskets on the heavy stainless doors take a compression set and stop sealing at one corner, which shows up as frost inside a freezer or sweating around the door frame. On glass-door beverage and wine cabinets, fogged or beaded glass is almost always the anti-condensate heater circuit in the door, not the refrigeration system. Evaporator drains freeze or clog and put water on the floor under the cabinet. Ice machines slow down or stop when the water inlet valve fails or scale coats the evaporator.

We also see control and sensor problems: a thermistor reading a few degrees off, or a controller that has lost calibration, so the display insists everything is fine while the wine cabinet sits at 58°F.

Parts and why they matter

True gaskets are platform specific and are not interchangeable between a refrigerator column and an undercounter beverage cabinet. Fan motors differ by cabinet and by whether the unit is an indoor or outdoor model. Door heater circuits and controls vary by revision. We identify the unit from the data plate before ordering, and we install genuine OEM parts rather than a generic gasket or a universal fan motor that changes the airflow the cabinet was designed around.

For sealed-system work — compressor, condenser, evaporator, drier, connecting tubing — our technicians are EPA Section 608 certified, which is a federal requirement for anyone who opens a refrigerant circuit. A large number of shops will not touch that work at all and will tell you a good cabinet is unrepairable.

Independent service and your warranty

We are an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by True Residential, and we do not perform factory warranty work billed to the manufacturer.

If your unit is still inside its factory warranty, contact True or your dealer first — that coverage is theirs to honor and we will tell you so on the phone rather than take a fee for a job the manufacturer should be paying for. Once you are outside that window, using an independent shop is your right. Under the Magnuson-Moss Warranty Act, a manufacturer cannot void your warranty simply because an independent company did the work or because a part came from somewhere other than the factory channel.

We work from 164 Johns Glen Dr in Fruit Cove and cover a 40-mile drive radius. Hours are Monday to Friday 8am to 6pm and Saturday 9am to 4pm. The diagnostic is a flat $129, credited toward the repair when you approve it.