Appliance Repair Jax — +1 (904) 977-8701 — independent appliance repair in Jacksonville, FL. # True Residential appliance repair Booking is by telephone on +1 (904) 977-8701 or at https://nexfield.pro/crm/book?u=44. Source: https://jaxapplianceservice.com/brands/true-residential/ True builds commercial refrigeration for the home. We service the columns, undercounter cabinets, wine reserves and clear ice machines that go with it. Product lines: Refrigerator Columns, Freezer Columns, Undercounter Refrigerators, Undercounter Freezers, Beverage Centers, Dual Zone Wine Cabinets, Bar Refrigerators, Outdoor Refrigeration, Clear Ice Machines. Model prefixes on the data plate: TR-, TUR-, TUF-, TWC-, TBC-. ## Faults we see on these - Condenser packed with pet hair and lint, causing long run times and rising box temperature - Condenser fan motor failure on undercounter cabinets installed with restricted airflow - Evaporator fan motor noise and bearing wear - Door gasket taking a compression set on heavy stainless doors, leading to frost and condensation - Anti-condensate heater failure on glass-door beverage and wine cabinets, showing as fogged glass - Blocked or frozen evaporator drain putting water under the cabinet - Water inlet valve and scale build-up on clear ice machines - Temperature sensor drift and controller faults reading the wrong compartment temperature ## What we service True Residential is the home line from a manufacturer that spent decades building commercial refrigeration for bars and restaurants. The hardware reflects that. Heavy doors, thick cabinet insulation, and a forced-air refrigeration system designed to hold temperature while a door is opened repeatedly rather than a system tuned only for a quiet, undisturbed kitchen. We service the full range you find in a high-end Jacksonville kitchen or butler's pantry: full-height refrigerator and freezer columns, 24-inch undercounter refrigerators and freezers, beverage centers, single and dual zone wine cabinets, bar refrigerators, outdoor cabinets, and the clear ice machines. True also sells these units in a long list of powder-coat colors and hardware finishes, which matters at service time because a damaged door or panel is not a stock item. ## What actually fails The condenser is the first thing we look at, and on True equipment it is often the whole answer. These are forced-air systems. If the condenser is loaded with dust and pet hair, or the front grille is blocked by a cabinet panel that a builder trimmed too tightly, the compressor runs long, the box drifts warm, and eventually something downstream fails from the heat. After that, the pattern is consistent. Condenser and evaporator fan motors wear out and get loud before they quit. Door gaskets on the heavy stainless doors take a compression set and stop sealing at one corner, which shows up as frost inside a freezer or sweating around the door frame. On glass-door beverage and wine cabinets, fogged or beaded glass is almost always the anti-condensate heater circuit in the door, not the refrigeration system. Evaporator drains freeze or clog and put water on the floor under the cabinet. Ice machines slow down or stop when the water inlet valve fails or scale coats the evaporator. We also see control and sensor problems: a thermistor reading a few degrees off, or a controller that has lost calibration, so the display insists everything is fine while the wine cabinet sits at 58°F. ## Parts and why they matter True gaskets are platform specific and are not interchangeable between a refrigerator column and an undercounter beverage cabinet. Fan motors differ by cabinet and by whether the unit is an indoor or outdoor model. Door heater circuits and controls vary by revision. We identify the unit from the data plate before ordering, and we install genuine OEM parts rather than a generic gasket or a universal fan motor that changes the airflow the cabinet was designed around. For sealed-system work — compressor, condenser, evaporator, drier, connecting tubing — our technicians are EPA Section 608 certified, which is a federal requirement for anyone who opens a refrigerant circuit. A large number of shops will not touch that work at all and will tell you a good cabinet is unrepairable. ## Independent service and your warranty We are an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by True Residential, and we do not perform factory warranty work billed to the manufacturer. If your unit is still inside its factory warranty, contact True or your dealer first — that coverage is theirs to honor and we will tell you so on the phone rather than take a fee for a job the manufacturer should be paying for. Once you are outside that window, using an independent shop is your right. Under the Magnuson-Moss Warranty Act, a manufacturer cannot void your warranty simply because an independent company did the work or because a part came from somewhere other than the factory channel. We work from 164 Johns Glen Dr in Fruit Cove and cover a 40-mile drive radius. Hours are Monday to Friday 8am to 6pm and Saturday 9am to 4pm. The diagnostic is a flat credited toward the repair when you approve it. ## Questions people ask **Do you work on True Residential columns, or only the undercounter units?** Both. We service full-height True refrigerator and freezer columns as well as the 24-inch undercounter refrigerators, freezers, beverage centers, wine cabinets and ice machines. **My True beverage center glass is fogging up. Is that a refrigeration problem?** Usually not. Fogged glass on a True glass-door cabinet normally points to the anti-condensate heater circuit in the door rather than the sealed system. We test the heater and the door gasket before touching anything refrigeration related. **Can you repair a True outdoor refrigerator?** Yes. Outdoor True cabinets run hot in a Florida summer, and most of the calls we take on them trace back to a clogged condenser, a failed condenser fan motor, or a grille blocked by cabinetry. **Do you use genuine True parts?** We install genuine OEM parts on True Residential equipment. Gaskets, fan motors and controls are model specific, and we verify the part against the data plate before it goes in. **How much is the visit?** The diagnostic is a flat credited toward the repair when you approve the work. You get a written estimate before anything is dismantled or ordered. --- Hours: Mon–Fri 8am–6pm · Sat 9am–4pm. Telephone and online booking are the only ways to reach us — there is no contact form and no published email address. Appliance Repair Jax is an independent appliance service company. We are not affiliated with, authorized by, or endorsed by Sub-Zero Group, Inc., or any other manufacturer named on this site. All brand names, model numbers and trademarks are the property of their respective owners and are used here only to identify the appliances we service.